Have you received an item of clothing or footwear which does not fit properly?
We know shopping online for shoes and clothes is challenging because you can't try them on prior to purchase. That's why at Catch of the Day we're happy to take back anything that doesn't fit properly and offer you a replacement or store credit, albeit with some conditions (see below).
Please note that at this stage we can't swap shoes or clothes for a different size. If we still have stock you can repurchase the size you think you need. Rest assured you will be refunded for the original item (minus any applicable restocking fee, see below) once it has been received by our Returns Department.
Follow the steps in this link to obtain a Return Merchandise Authority (RMA) from our Returns Department.
Or, if you're stuck, please get in contact with our Customer Service team to arrange a return, and they will explain the steps that we can take to help you out in this situation.
*Conditions of returning an item -
Your return request will be considered only where the item in question is:
(a) returned within 28 days of order;
(b) not used or worn (with original tags and/or packaging); and
(c) not damaged in any way.
Please note: A $25.00 or 20% (whichever is lower) re-stocking and returns handling fee will apply to accepted change of mind returns, unless an exception applies - customer service will advise whether this fee will be waived.
Change of mind returns are not accepted for intimates, which includes underwear, hosiery, socks, swimwear and adult toys due to hygienic reasons. Remedies for defective goods are still available.