How long does the return process take?

The return process may take up to 15 business days. We appreciate your patience while we work as quickly as possible to solve the problem for you.
  • Do you have a faulty or damaged item that you need to return?
If you need help with an item that you need to return, please read these instructions.
  • Have you already applied to return an item and want an update?
You will be contacted soon with more information about your Return Merchandise Authority ("RMA") request. It may take up to 5 business days for our Warranty & Returns Team to provide you with more information, but keep an eye on your email inbox for updates from them.
  • Have you been approved and have already returned the item?
After your application is accepted and your item is received at our warehouse, your item will be inspected by the Returns and Warranty Team and they will be in contact to advise you of the outcome.
However, you should allow 3-5 business days from the date that we receive your return parcel for the inspection to be completed.

Please note that any items returned to us without an RMA number will not be accepted.
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