Why haven't I received a reply to my email?

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We endeavour to attend to all emails as soon as we can. Please allow up to 7 business days for our Customer Service Team to get back to you.
If you have sent an email directly to us, it may take up to 7 days for our Customer Service Team to respond. However, if you have submitted your request through the Help Centre - we aim to respond as quickly as 2 business days.

Soon after you have contacted Catch Of The Day, you will receive an auto reply advising you of your ticket number. This automatic email confirms that your email has been sent to us and we will be getting back to you as quickly as possible.


If you have not received an email with your ticket number, please check your spam folder. If there is still no trace of a conformation then there might be a chance that your email was not received by us - and you may need to send it again.
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